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FAQs

Are Fresh Acres products Certified Organic?

Yes, our products here at Fresh Acres are Certified Organic by Pro-Cert Organic Systems Ltd. which is a third party auditor that verifies that our farm adheres to the Canadian Organic Regime set out by CFIA. Beyond the certification process, Organic farming and biomimetic practices are also a part of our personal lifestyle and our childrens' lifestyle. 

What is Fresh Acres return policy?

If you aren't happy with your order, please contact us at 1 (289)879-1094 . We will work with you to ensure your satisfaction!

Can I pick up my order?

Local Pickup is available at our farm in New Lowell and at Pine Farms Orchard in King City (ORDER ONLINE AND SELECT LOCAL PICK-UP). Press here for more information on Pine Farms Orchard's hour of operation and location.

When can I pick up my order from Pine Farms Orchard?

Orders are delivered once per week to Pine Farms Orchard. You can pick up your order anytime between 9am-5pm from Tuesday to Sunday. You will be notified via email once your order is ready for pickup at Pine Farms Orchard!

How often are orders sent to Pine Farms?

Orders are delivered once per week to Pine Farms Orchard. You will be notified via email once your order is ready for pickup at Pine Farms Orchard!

Does Fresh Acres have an actual store?

No, Fresh Acres Farm does not have a brick and mortar store. We are a working farm but you can pick up from our processing building in New Lowell. Please let us know when you will be there and we will have your order ready for you ASAP.

How long does it take for my order to ship out?

As we are a working farm shipping times may vary. Please allow 3-5 days for us to ship out your order.

Do you offer wholesale bulk pricing?

Yes! Please contact us directly for larger wholesale quantities (including 1000kg totes).